Keep Customer Service Front and Centre in Your Café

This practical poster pack is designed to help you and your team stay sharp, consistent, and confident when interacting with every kind of customer who walks through your door.

Perfect for break rooms, prep areas, or behind the counter - these posters serve as daily visual prompts to deliver great service, even in the busiest moments.

Learn to recognise the 8 most common customer types - from the “Approval Seeker” to the “Cafe-lite” and understand what drives their decisions. Your team can quickly reference this guide to personalise service and boost satisfaction for every profile type.

Even the best cafés deal with the occasional unhappy guest. There's a poster for that; that walks your team through five simple steps to de-escalate complaints with professionalism and empathy. Includes example phrases for each step to help staff feel confident under pressure.

A handy POS checklist helps your front-of-house team deliver a positive final impression at the register. From upselling with care to thanking every customer genuinely, it’s all about ending every transaction on a high note.

Description

These posters are a quick reference guide to help your employees perform at their best under pressure.

Print and pin these up in the places your team will see them often, because great service starts with consistent reminders.

Buyer Profile

Café Experience: 0+ years

Staff Size: 1+ employees

Turnover/Revenue: $60,000+

Language: English