Staff Training Module: Managing Employee Grievances in an Australian Café

Running a café isn’t just about great coffee and service—it’s about creating a workplace where every team member feels safe, respected, and valued. Even the best teams face misunderstandings or conflicts, and how you handle them makes all the difference.

This training module equips café owners, managers, and staff with practical tools to manage employee grievances professionally, fairly, and calmly.

What You’ll Learn

By the end of this interactive program, your team will be able to:

• Understand the importance of a clear grievance process—even in a harmonious café environment.
• Follow a step-by-step approach to handling concerns with confidence.
• Document grievances accurately, fairly, and confidentially.
• Stay calm and impartial , even in difficult conversations.
• Recognise when to escalate to external support like HR or Fair Work.

Why This Matters

A strong grievance process is not about expecting problems—it’s about building a culture of safety, fairness, and trust.

With the right skills, your team can:

• Prevent small issues from becoming big problems.
• Handle conflicts with professionalism.
• Keep morale high and staff turnover low.
• Maintain a positive, respectful café culture.

What’s Inside the Module

• Grievance Principles: Clarity, Confidentiality, Fairness, Documentation, Respect.
• Step-by-Step Procedure: From raising a concern to communicating the outcome.
• Role-Playing Scenarios: Realistic café situations (e.g., unfair shifts, exclusion, inappropriate jokes) to build confidence.
• Documentation Guide: Protect your business and support your staff with clear, secure records.
• Reflection & Quiz Activities: Reinforce learning and build long-term skills.

Who It’s For

✅ Café owners and managers who want practical HR tools.

✅ Team leaders seeking confidence in handling sensitive issues.

✅ Staff members who want to feel safe speaking up.

The Result?

A café where everyone feels heard, respected, and supported —even when challenges arise. This isn’t just staff training. It’s an investment in your café’s culture, reputation, and success.

👉 Bring this training to your team today—and create a workplace where fairness and respect are always on the menu.