A thriving café isn’t just built on great food and service—it’s built on trust, respect, and teamwork. But when workplace bullying goes unchecked, it damages morale, harms wellbeing, and can even put your café’s reputation at risk.

This training module empowers café owners, managers, and staff to recognise, address, and prevent workplace bullying with confidence and compassion.

What You’ll Learn

By completing this module, your team will be able to:

• Understand what workplace bullying really is—and what it isn’t.
• Identify early warning signs before they escalate.
• Confirm concerns using calm, structured conversations.
• Respond appropriately with fairness and professionalism.
• Rebuild trust and restore team culture after incidents.
• Access resources for external help and legal support.

Why This Matters

Workplace bullying in small teams has serious consequences:

• Lowered morale and trust
• Increased staff turnover and absenteeism
• Customer service that suffers
• Mental health risks for employees
• Legal and reputational risks for your café

With the right knowledge and tools, you can stop toxic behaviours early and protect both your people and your business.

What’s Inside the Module

• Clear Definitions: Learn what counts as bullying—and what doesn’t.
• Warning Signs: Spot subtle behaviours like exclusion, undermining, or sudden withdrawal.
• Practical Procedures: Step-by-step guidance on how to confirm, document, and address issues.
• Role-Playing Scenarios: Practice real café situations to build confidence in responding.
• Team Culture Reset: Activities to rebuild trust, respect, and positive communication.
• Support Resources: Guidance on Fair Work, Beyond Blue, and other external support networks.

Who It’s For

✅ Café owners and managers who need a clear, legal, and compassionate process.

✅ Team leaders looking to protect morale and build trust.

✅ Staff who want to feel safe, respected, and empowered to speak up.

The Result?

A café culture where bullying has no place —and every team member knows they are supported, respected, and heard.

👉 Bring this training to your café team today—and create a workplace culture built on fairness, respect, and trust.